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We specialize in housing disrepair claims and compensation, ensuring that tenants receive the justice and financial support they deserve for their living conditions.


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Disrepair Claims Services
We assist you in claiming compensation for housing disrepair issues and ensure your rights are protected.
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Our experts evaluate your claim to maximize compensation for housing disrepair and related damages.
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Receive professional legal support to navigate your housing disrepair claims and secure rightful compensation.
The team was professional and helped me secure compensation for my housing disrepair issues quickly.
John Smith
I received excellent support throughout my claim process, and my compensation was processed without delays.
Emily Davis
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Claims
COMPLAINTS PROCEDURE
If you have a complaint, we need to know about it and we would ask that you inform us as soon as possible so that the issue can be addressed.
This can be done via email, telephone, in writing or in person. The address for such communications should be:
Address: FLAME WORLD LIMITED : 40 Cardiff Road, Abercynon, Mountain Ash, Rhondda Cynon Taff, Wales, CF45 4PL
By email: housingdisrepair@flameworld.org
By telephone: 07365400746
Or in person by visiting our premises (address detailed above).
It will always be our aim to resolve your complaint to your satisfaction within 3 working days.
However, if we are unable to, we will send you a written or electronic acknowledgement, giving the name or job title of the individual handling the complaint, together with details of our internal complaints handling procedures.
We will then investigate the matter fully within 8 weeks from receipt of the complaint.
Once our investigation is complete, we will send you our final response with our findings and conclusion.
Please note that Flame world Limited is not regulated by the Financial Conduct Authority (FCA) and therefore complaints in relation to this service cannot be escalated to the FCA or Financial Ombudsman Service.
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