Housing disrepair claims

Housing Disrepair Claims

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Disrepair Compensation Process

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Customer Reviews

Read what our clients say about their compensation experiences with us.

I received excellent support for my housing disrepair claim. Highly recommend their services!

Sarah Johnson
A weathered apartment building with visible signs of wear and age. Multiple balconies feature various objects like an air conditioning unit, chairs, and miscellaneous items. The building’s facade is gray with peeling paint, and the shutters on the windows are painted bright red. The scene suggests a sense of disrepair but also daily life with personal belongings scattered.
A weathered apartment building with visible signs of wear and age. Multiple balconies feature various objects like an air conditioning unit, chairs, and miscellaneous items. The building’s facade is gray with peeling paint, and the shutters on the windows are painted bright red. The scene suggests a sense of disrepair but also daily life with personal belongings scattered.

London

The team was incredibly helpful throughout my housing disrepair claim process. They made everything easy and stress-free, ensuring I received the compensation I deserved.

A semi-detached house with a brown pebble-dash exterior and white-framed windows stands in the middle of the image. The backyard appears to be under construction or renovation, with building materials such as bricks, wood pallets, and tarps scattered across the lawn. A garage or carport area to the left is partially covered and houses some construction equipment. A wooden fence borders the right side of the property, and the grass shows signs of recent activity.
A semi-detached house with a brown pebble-dash exterior and white-framed windows stands in the middle of the image. The backyard appears to be under construction or renovation, with building materials such as bricks, wood pallets, and tarps scattered across the lawn. A garage or carport area to the left is partially covered and houses some construction equipment. A wooden fence borders the right side of the property, and the grass shows signs of recent activity.
Mark Smith

Manchester

★★★★★
★★★★★
Claims

COMPLAINTS PROCEDURE

If you have a complaint, we need to know about it and we would ask that you inform us as soon as possible so that the issue can be addressed.

This can be done via email, telephone, in writing or in person. The address for such communications should be:

Address: FLAME WORLD LIMITED : 40 Cardiff Road, Abercynon, Mountain Ash, Rhondda Cynon Taff, Wales, CF45 4PL

By email: housingdisrepair@flameworld.org

By telephone: 07365400746

Or in person by visiting our premises (address detailed above).

It will always be our aim to resolve your complaint to your satisfaction within 3 working days.

However, if we are unable to, we will send you a written or electronic acknowledgement, giving the name or job title of the individual handling the complaint, together with details of our internal complaints handling procedures.

We will then investigate the matter fully within 8 weeks from receipt of the complaint.

Once our investigation is complete, we will send you our final response with our findings and conclusion.

Please note that Flame world Limited is not regulated by the Financial Conduct Authority (FCA) and therefore complaints in relation to this service cannot be escalated to the FCA or Financial Ombudsman Service.


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