Contact Us

Get in touch for housing disrepair claims and compensation inquiries.

Contact Us

For inquiries about housing disrepair claims and compensation, please reach out to us. We're here to assist you with your needs.

Location

Hours

9 AM - 5 PM

Email : Housingdisrepair@flameworld.org

Phone : 01513945441

40 Cardiff Road, Abercynon, Mountain Ash, Rhondda Cynon Taff, Wales, CF45 4PL.

Claims

COMPLAINTS PROCEDURE

If you have a complaint, we need to know about it and we would ask that you inform us as soon as possible so that the issue can be addressed.

This can be done via email, telephone, in writing or in person. The address for such communications should be:

Address: FLAME WORLD LIMITED : 40 Cardiff Road, Abercynon, Mountain Ash, Rhondda Cynon Taff, Wales, CF45 4PL

By email: housingdisrepair@flameworld.org

By telephone: 07365400746

Or in person by visiting our premises (address detailed above).

It will always be our aim to resolve your complaint to your satisfaction within 3 working days.

However, if we are unable to, we will send you a written or electronic acknowledgement, giving the name or job title of the individual handling the complaint, together with details of our internal complaints handling procedures.

We will then investigate the matter fully within 8 weeks from receipt of the complaint.

Once our investigation is complete, we will send you our final response with our findings and conclusion.

Please note that Flame world Limited is not regulated by the Financial Conduct Authority (FCA) and therefore complaints in relation to this service cannot be escalated to the FCA or Financial Ombudsman Service.

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