Housing disrepair claims

Disrepair Claims

Expert assistance for housing disrepair claims and rightful compensation.

Claim Process

Our claim process ensures a thorough evaluation and maximum compensation for your housing disrepair issues. We guide you every step of the way for a seamless experience.

Client Testimonials

Hear from our satisfied clients about their successful disrepair claims. Discover how we helped them secure the compensation they deserved for their housing issues.

I received excellent support for my housing disrepair claim. The team was professional and helped me secure the compensation I deserved. Highly recommend their services!

John Doe

A dilapidated, abandoned house with a severely damaged roof and broken windows. The wooden structure shows signs of decay, with missing planks and exposed beams. Vegetation is growing at the base, adding to the sense of neglect and abandonment.
A dilapidated, abandoned house with a severely damaged roof and broken windows. The wooden structure shows signs of decay, with missing planks and exposed beams. Vegetation is growing at the base, adding to the sense of neglect and abandonment.

★★★★★

Claims

COMPLAINTS PROCEDURE

If you have a complaint, we need to know about it and we would ask that you inform us as soon as possible so that the issue can be addressed.

This can be done via email, telephone, in writing or in person. The address for such communications should be:

Address: FLAME WORLD LIMITED : 40 Cardiff Road, Abercynon, Mountain Ash, Rhondda Cynon Taff, Wales, CF45 4PL

By email: housingdisrepair@flameworld.org

By telephone: 07365400746

Or in person by visiting our premises (address detailed above).

It will always be our aim to resolve your complaint to your satisfaction within 3 working days.

However, if we are unable to, we will send you a written or electronic acknowledgement, giving the name or job title of the individual handling the complaint, together with details of our internal complaints handling procedures.

We will then investigate the matter fully within 8 weeks from receipt of the complaint.

Once our investigation is complete, we will send you our final response with our findings and conclusion.

Please note that Flame world Limited is not regulated by the Financial Conduct Authority (FCA) and therefore complaints in relation to this service cannot be escalated to the FCA or Financial Ombudsman Service.


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